Privacy Policy

Last Updated: 7 November 2026

At Ewsell, we respect your privacy and take the protection of your personal information seriously.

This Privacy Policy explains what information we collect, how we use it, when we may share it and what choices you have when using our website.

By visiting or shopping on our website, you acknowledge that your personal information may be handled as described in this policy, subject to your rights under applicable privacy laws.

1. Information We Collect

When you visit our website or place an order, we may collect certain personal information, including:

Personal and Contact Information

Full name
Billing and shipping address
Email address
Phone number

Order Information

Products purchased
Order history
Transaction details
Delivery and tracking information

Payment Information

Payments are processed through the payment providers available at checkout. Depending on the payment method, these providers may collect and process payment details such as card information.

We do not intentionally store full payment card details on our website.

Technical Information

When you browse our website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device information
Pages visited
Website usage information
Cookies and similar technologies

2. How We Use Your Information

We collect and use personal information for legitimate business purposes, including:

Processing and managing your orders.
Arranging shipping and delivery.
Sending order confirmations and shipping updates.
Responding to customer enquiries.
Processing returns, refunds and exchanges.
Improving our website and shopping experience.
Preventing fraudulent transactions and protecting our website.
Meeting legal, accounting and regulatory requirements.

We only use personal information where we have an appropriate legal basis to do so.

3. Sharing Your Information

We do not sell your personal information to third parties.

However, we may share relevant information with trusted service providers when necessary to operate our business and fulfil your orders.

These may include:

Payment Providers

Payment service providers process payments and help protect transactions.

Shipping and Delivery Companies

We share necessary delivery information, such as your name, address and contact details, with shipping providers so they can deliver your order.

E-commerce and Website Service Providers

We may use third-party services to host, maintain and operate our website, process orders and provide technical support.

Analytics and Security Services

We may use analytics and security services to understand website performance, improve functionality and help prevent fraudulent activity.

These providers may only process personal information as necessary to provide their services, subject to applicable agreements and legal requirements.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may be used to:

Remember items in your shopping cart.
Keep you signed in during your visit.
Remember website preferences.
Understand how visitors use our website.
Improve website performance and security.

You can manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect some website features, including shopping cart functionality and checkout.

Where required by law, we will request your consent before using non-essential cookies.

5. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

We regularly review our website and security practices to help protect customer information.

6. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purposes described in this policy.

For example:

Order and transaction records may be retained for accounting and legal purposes.
Customer service communications may be retained to manage enquiries and resolve issues.
Technical and website usage information may be retained for security and analytical purposes.

When information is no longer required, we will take appropriate steps to delete or anonymise it, subject to applicable legal retention requirements.

7. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include:

Requesting access to the personal information we hold about you.
Requesting corrections to inaccurate information.
Requesting deletion of personal information where applicable.
Requesting restrictions on certain processing activities.
Objecting to certain uses of your personal information.
Requesting a copy of your information in a portable format where applicable.
Withdrawing consent where processing is based on consent.

For customers in the European Economic Area and the United Kingdom, these rights may be available under the GDPR and UK GDPR.

Customers in other regions may also have additional rights under their local privacy laws.

To exercise your rights, please contact us through our Contact Us page.

8. International Data Transfers

As an online store serving customers in different countries, some personal information may be processed or stored outside your country of residence.

This may happen when we use international payment providers, shipping companies, hosting services or other business partners.

Where required by applicable law, we take appropriate measures to ensure that international transfers of personal information receive an adequate level of protection.

9. Children’s Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information directly from children without the appropriate authorisation where required by law.

If you believe a child has provided personal information to us, please contact us so we can review the situation and take appropriate action.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

These websites operate independently and have their own privacy policies and practices.

We are not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality or applicable legal requirements.

Any updates will be published on this page with a revised Last Updated date.

We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us through our Contact Us page.

You can also use this channel to submit a privacy-related request or ask us to review your personal information.

Ewsell – Everyday Products for Happy Pets.