Ewsell is an online store specialising in pet products and accessories. With over five years of experience in the pet supplies industry, we offer a selection of everyday products for pets and their owners.

Our range includes products for dogs, cats and other pets, such as toys, feeding accessories, grooming supplies, beds and everyday pet essentials.

Yes. We regularly review our product range and look for new items that may be useful to pets and their owners.

Choose the products you want, add them to your cart and proceed to checkout. Enter your delivery details, select an available payment method and complete your purchase. An order confirmation email will be sent once your order has been placed successfully.

We accept the payment methods displayed at checkout. Available options may vary depending on your location.

If you need to change or cancel an order, please contact us as soon as possible. Changes may be possible before your order is processed or dispatched. Once an order has been shipped, cancellation or changes may no longer be possible. Your statutory consumer rights remain unaffected.

Please check your spam or junk mail folder first. If you still cannot find the email, contact us with the email address used when placing your order so we can check your order details.

We use HTTPS encryption to help protect information transmitted through our website. Payments are processed through the payment services available at checkout.

We aim to serve customers across Europe and other international destinations. Available shipping destinations depend on the products and delivery address. Please check availability at checkout.

Our estimated delivery time is 15–45 days, depending on the destination and shipping conditions.

Please note that this is an estimated timeframe, not a guaranteed delivery date. Delays may occasionally occur due to customs clearance, local postal services, weather conditions or other circumstances beyond our control.

Shipping costs depend on your delivery address, the products ordered and the available shipping method. The applicable shipping cost will be displayed at checkout before payment.

Once your order has been dispatched, tracking information will be provided where available. You can use your tracking number to check the latest updates through the relevant carrier’s website.

Please allow some time for tracking information to appear after dispatch.

Tracking updates are not always immediate. It can take several days for information to appear, especially when parcels are moving between international shipping facilities or being transferred to local carriers.

If there has been no update for several working days, please contact us with your order number.

If your parcel has not arrived within the estimated delivery timeframe, please contact us. We’ll check the available tracking information and help you look into the delay.

If you notice an error in your delivery address, please contact us as soon as possible. We can try to update it before dispatch, but changes may not be possible once the parcel has been shipped.

Return requests are handled in accordance with our Returns & Refunds Policy and applicable consumer protection laws. Please contact us before returning an item so we can provide the appropriate instructions.

For eligible EU consumer purchases, statutory withdrawal rights generally provide a 14-day period from delivery, subject to applicable exceptions.

If your item arrives damaged or faulty, please contact us with your order number, a description of the issue and clear photos where applicable. We’ll review the details and help resolve the matter in accordance with applicable consumer rights.

Please contact us with your order number and a photo of the item received. We’ll check the order details and help arrange an appropriate solution.

Once a refund has been approved and processed, the time it takes to appear in your account depends on your payment provider or bank. Refunds are generally returned to the original payment method, subject to applicable law.

Please contact us if you would like to exchange an item. Exchange arrangements depend on the product, stock availability and applicable return conditions. Your statutory rights are not affected.

Not every product is suitable for every pet. Please read the product description carefully and check the recommended size, materials and specifications before purchasing.

Please refer to the measurements and size guide on each product page. We recommend measuring your pet and comparing those measurements with the product specifications rather than relying on standard size labels alone.

We try to display products as accurately as possible. However, slight colour differences may occur due to lighting, photography and individual screen settings.

If a product is unavailable, please check back later. Stock availability can change, and some products may become available again.

You can contact us through the Contact Us page or by using the customer service email address listed on our website. Please include your order number if your enquiry relates to an existing purchase.

Of course. If you have questions about product sizes, materials, features or suitability, please contact us before placing your order. We’ll do our best to provide the information you need.

For order-related enquiries, please include your order number, the email address used at checkout and a clear description of your question or issue. This helps us identify your order and understand how we can assist.