Shipping Policy

Shipping Policy

At Ewsell, we aim to make ordering pet products simple and convenient. We currently focus on serving customers in the United States, United Kingdom, Australia and Canada.

Please read our shipping information below before placing your order.

1. Shipping Destinations

We currently offer shipping to the following countries:

• United States
• United Kingdom
• Australia
• Canada

Shipping availability may vary depending on the product and delivery address. Please enter your address at checkout to check whether delivery is available.

2. Shipping Rates

We offer standard shipping rates based on your delivery destination.

Free Standard Shipping on orders over $49.

The applicable shipping fee will be calculated and displayed at checkout before you complete your purchase.

Shipping rates and availability may vary depending on the destination and products ordered.

3. Delivery Time

Our estimated delivery time is 15–45 days.

Delivery times may vary depending on the destination, shipping route, customs processing and local delivery services.

Please note that the estimated delivery timeframe is not a guaranteed delivery date.

Occasional delays may happen due to customs inspections, public holidays, weather conditions or other circumstances beyond our control.

4. Order Processing

After placing an order, please allow time for payment verification, order processing and dispatch.

Once your order has been shipped, tracking information will be provided where available.

Processing and dispatch times are separate from the estimated delivery timeframe.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

You can use the tracking number to follow your parcel through the relevant shipping carrier’s website.

Please note that tracking information may take a few days to appear or update after dispatch.

6. Customs Duties and Taxes

For international shipments, customs duties, import taxes or other local charges may apply depending on the destination country’s regulations.

Any applicable charges imposed by local authorities are subject to the relevant laws and regulations.

Please check your local customs requirements if you are unsure whether additional charges may apply.

7. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us.

We will review the available tracking information and help investigate the situation.

If your parcel appears to be lost or has encountered a delivery problem, please get in touch with us so we can look into it.

8. Incorrect Delivery Information

Please make sure your shipping address and contact details are correct before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible.

We will try to update the information before dispatch, but changes may not be possible once the parcel has been shipped.

Ewsell cannot guarantee successful delivery when incorrect or incomplete address details have been provided.

9. Contact Us

If you have any questions about shipping, delivery or an existing order, please visit our Contact Us page.

Please include your order number when contacting us about an existing purchase so we can identify your order more easily.

Thank you for shopping with Ewsell.

Ewsell – Everyday Products for Happy Pets.